Frequently Asked Questions
What are your hours?
We do visits 7 days a week. Our typical operating hours for pet visits are from 6am to 9pm. Additional charges apply for visits outside of 8am-6pm and on weekends or Holidays.
Our business line is open from Monday to Friday 9am-5pm. We usually do partially monitor the phone, but not email or messages during off hours/days, but there is another line for after hours emergencies.
We are CLOSED from Christmas Day through New Years Day to allow for walkers to have time with their families and that is it!
What is the best way to book a visit?
The best way to book a visit is through our online portal which can be accessed through your computer or phone - there is even an app! Although there is a cut off to book visits that are under 72 hours, you can leave a request under MESSAGES, asking if we can do the visit. We generally can indeed fit it in so please do not hesitate. You are also welcome to text the PDW phone at 603-531-1551 to request a walk or make a change as well as call our business line.
What if I need to cancel a walk?
No problem! We totally understand that things change. There are no fees for cancellation as long as it is done before five OFFICE hours of the walk.
If you are canceling within FIVE office hours of the walk, we will charge a "Cancellation Fee" that we pay the walker as we have reserved their time. If you forget to cancel and our walker shows, but your dog is not home or does not need a walk you will be charged the full amount of the scheduled visit.
Most cancellations can just be done through the Time To Pet portal through the change of service area. If your cancellation is within the FIVE hours, we recommend you do the portal and text the PDW phone at 603-531-1551.
Can I schedule last-minute visits, is there a fee?
Absolutely! Although we are busy, we work hard to accommodate and fit in all requests. Because we create a detailed travel plan for our walkers, last minute requests do require reworking of schedules so we do charge a small fee. For requests less than 48 hours in advance, we charge an additional $1 and for requests under 24 hours, we charge an
additional $2.
Can I request an exact time for a visit?
We ask for a window of time for all visits, particularly during the midday lunch visits as that is our busiest time. That being said, we do try to take into consideration extenuating circumstances such as a puppy or an older dog that might not have as much control.
Additionally, the time of your visit might vary a bit from the scheduled time as we may be there before or after depending on unforeseen circumstances such as traffic and weather. If we will be particularly late/early we will check in with you to keep you informed.
How will I know when someone has been to my house/how do you communicate about visits?
Through the Time To Pet portal, you will see a GPS map of where the pets were walked and if they did their business. We also make a note in the portal if we changed water, fed (if requested) as well as often leave photos of your loved one. :) You will receive an email once the walk is complete as well.
How do you invoice?
We email a statement at the beginning of the month.
How can I pay my invoice?
You can pay online through the portal, mail a check or leave out cash or a check at the next visit.
How can I tip my walker/sitter?
Tips are never required, but always appreciated if you’re happy with the service! You can either leave cash at the time of your visit or add a tip amount on your online invoice. If you include a tip on your monthly invoice it will be disbursed to whichever PDW team members did the actual visits based on the percentage of visits on the invoice.
Does PDW do any off-leash walks?
PDW does not do any off-leash walking unless there is a FENCED IN designated off-leash area.
We do visits 7 days a week. Our typical operating hours for pet visits are from 6am to 9pm. Additional charges apply for visits outside of 8am-6pm and on weekends or Holidays.
Our business line is open from Monday to Friday 9am-5pm. We usually do partially monitor the phone, but not email or messages during off hours/days, but there is another line for after hours emergencies.
We are CLOSED from Christmas Day through New Years Day to allow for walkers to have time with their families and that is it!
What is the best way to book a visit?
The best way to book a visit is through our online portal which can be accessed through your computer or phone - there is even an app! Although there is a cut off to book visits that are under 72 hours, you can leave a request under MESSAGES, asking if we can do the visit. We generally can indeed fit it in so please do not hesitate. You are also welcome to text the PDW phone at 603-531-1551 to request a walk or make a change as well as call our business line.
What if I need to cancel a walk?
No problem! We totally understand that things change. There are no fees for cancellation as long as it is done before five OFFICE hours of the walk.
If you are canceling within FIVE office hours of the walk, we will charge a "Cancellation Fee" that we pay the walker as we have reserved their time. If you forget to cancel and our walker shows, but your dog is not home or does not need a walk you will be charged the full amount of the scheduled visit.
Most cancellations can just be done through the Time To Pet portal through the change of service area. If your cancellation is within the FIVE hours, we recommend you do the portal and text the PDW phone at 603-531-1551.
Can I schedule last-minute visits, is there a fee?
Absolutely! Although we are busy, we work hard to accommodate and fit in all requests. Because we create a detailed travel plan for our walkers, last minute requests do require reworking of schedules so we do charge a small fee. For requests less than 48 hours in advance, we charge an additional $1 and for requests under 24 hours, we charge an
additional $2.
Can I request an exact time for a visit?
We ask for a window of time for all visits, particularly during the midday lunch visits as that is our busiest time. That being said, we do try to take into consideration extenuating circumstances such as a puppy or an older dog that might not have as much control.
Additionally, the time of your visit might vary a bit from the scheduled time as we may be there before or after depending on unforeseen circumstances such as traffic and weather. If we will be particularly late/early we will check in with you to keep you informed.
How will I know when someone has been to my house/how do you communicate about visits?
Through the Time To Pet portal, you will see a GPS map of where the pets were walked and if they did their business. We also make a note in the portal if we changed water, fed (if requested) as well as often leave photos of your loved one. :) You will receive an email once the walk is complete as well.
How do you invoice?
We email a statement at the beginning of the month.
How can I pay my invoice?
You can pay online through the portal, mail a check or leave out cash or a check at the next visit.
How can I tip my walker/sitter?
Tips are never required, but always appreciated if you’re happy with the service! You can either leave cash at the time of your visit or add a tip amount on your online invoice. If you include a tip on your monthly invoice it will be disbursed to whichever PDW team members did the actual visits based on the percentage of visits on the invoice.
Does PDW do any off-leash walks?
PDW does not do any off-leash walking unless there is a FENCED IN designated off-leash area.
